Refund Policy

SuperOnlinePro is a platform that connects shoppers with independent supermarkets. Refunds, cancellations, and returns are handled by the supermarket that fulfilled your order.

Order cancellations

If you need to cancel an order, please contact the store directly as soon as possible. Cancellation policies vary by supermarket and may depend on how far along your order is in the preparation process.

Refunds and returns

Refund eligibility, processing times, and return procedures are determined by the store you ordered from. Issues with product quality, missing items, or incorrect orders should be reported directly to that store.

Platform support

If you experience a technical issue with the SuperOnlinePro platform, contact us at contact@superonlinepro.com and we will do our best to help resolve it.